Getting stuck
Understand why users aren't taking the next step.
A trial user hasn't returned since day two. Nosie asks what they were trying to do and where they got lost, so you know what to fix before they leave.
AI interviews for product teams
Understand your customers at the moments that matter.
Nosie runs short AI interviews to explore what people experienced, what they were trying to do, and what happened next. Turn their conversations into findings you can trace back to the evidence and use in your next decision.
Interview · Rewi M — Tauranga plumbing co.
CompletedTranscript · text chat
Before you signed up, how were you scheduling the week's jobs?
A whiteboard in the office and a group chat. Worked fine until we hit about six jobs a day.
Follow-up
You said it worked until six jobs a day — what was the first thing to break?
Double-bookings. Twice in one week we sent two vans to the same address.
Extracted attributes
- previous_tool
- "whiteboard + group chat"
- daily_job_volume
- 6
- primary_pain
- "double-bookings"
- switch_trigger
- "missed jobs"
coverage 0.854m 12sengagement high
contact.completed → webhook · rest api · csv / json export
A completed Nosie interview — one follow-up, four attributes, zero forms.
Process
How it works
From conversation design to insights in three steps. It's curious, not scripted.
Set the topic and context
Tell Nosie what you want to understand in a two-minute chat. It becomes a structured interview brief — neutral, evidence-based questions you review and approve before anything goes live.
Nosie has the conversation
By phone, or via an email link to chat by text, browser voice, or a callback. Nosie listens actively, asks follow-ups, and explores what matters — always with consent, always in local hours.
You get structured insights
Every completed interview returns a transcript, a crisp summary, and attributes mapped to your exact schema — in the dashboard, by API, and delivered to your webhook in real time.
Moments
Choose the moments you want to understand
Invite people you choose to a conversation while the experience is still fresh. Nosie explores what happened, what they were trying to do, and what they need next.
Getting started
Learn what new users actually need in their first days.
Someone just signed up. A short conversation uncovers why they came and what they hope to achieve, giving you context no signup form captures.
Finding value
Hear what's working, in the customer's own words.
A user just completed their first project. Their account of the experience reveals which parts felt useful and what nearly made them stop.
Deciding to stay or leave
Find out what's behind the decision while it's still fresh.
A customer cancelled or renewed this week. A timely conversation captures the reasoning before it fades into a one-line churn tag.
Your first study
Bring one question and a reachable group of users
Start with a single study: choose a moment, invite a selected cohort, and receive evidence you can inspect and act on. Every finding links back to the conversation it came from. We help you design the study and review the first interviews.
Selected-cohort research
Invite people you choose by email or connect your own workflow through the API. Nosie interviews each person by voice, text or browser conversation, always with consent and always in their local hours.
Findings you can trace
Every claim in the findings links to a participant account and verbatim source. Counterexamples, missing perspectives and thin evidence are visible, not hidden. A reviewed memo is how results are delivered today.
Compare across groups
Run the same brief across segments with comparable structured outputs. Recurring studies let you follow up over time. English-language interviews with participants in New Zealand, Australia and the United States.
Output
What you get from each interview
Structured data, not a pile of recordings — delivered to your webhook the moment an interview completes, and always one click from CSV/JSON export.
Transcript & summary
A complete speaker-labelled record plus a short summary the voice provider writes from the conversation itself.
Attributes on your schema
Answers mapped to the exact keys you define, typed by your own schema. Unknowns are omitted, never guessed.
Quality signals
Engagement, coverage, duration, and outcome for every interview — so you know which results to trust.
contact.completed · webhook200 OK
{
"event": "contact.completed",
"data": {
"summary": "- Team of 8, currently on spreadsheets\n- Data import ownership unclear…",
"attributes": {
"team_size": 8,
"current_tool": "spreadsheets",
"wants_migration_help": true
},
"quality": { "engagement_level": "high", "coverage": 0.85 }
}
}Simple, usage-based pricing
Get customer evidence for your next product decision
NZD $20/month including 10 completed interviews, then $2 per completed interview. Voicemails, no-answers, and declines never cost you anything — you only pay for conversations that finish.